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Free tracked shipping on every order.
Most orders arrive within 12β18 business days of being placed. That covers sourcing and packing (usually up to 6 business days) and international transit.
We email a tracking number when your parcel is booked with the carrier. It may show no movement for a few days.
Please check your shipping details at checkout. Once your order has shipped, we can no longer change the address.
Not happy with your order? Email support@otakuwa.com or message us on WhatsApp at +1 (803) 923-3450 within 30 days of delivery with your order number and we will send you the return instructions. Send it back in the condition you received it and we refund the full price once it arrives and has been checked. If your item arrived damaged, faulty or incorrect, we pay the return shipping; for any other reason, return postage is paid by you. Full details: Returns & Refunds policy.
You have 30 days from delivery to request a return β longer than the 14 days required by EU law. Items must come back in the condition you received them, with any obi, inserts or bonus items. Email support@otakuwa.com or message us on WhatsApp at +1 (803) 923-3450 with your order number before sending anything back. If the item is faulty, damaged or incorrect, we cover return shipping. See our Returns & Refunds policy for full details.
Yes! We provide FREE shipping on all orders
Most orders arrive within 12β18 business days of being placed. You will receive a tracking number by email as soon as your parcel ships.
Absolutely! Once your order is shipped, you will receive a confirmation email with a tracking number so you can follow your package until it arrives.
Email support@otakuwa.com or message us on WhatsApp at +1 (803) 923-3450 within 14 days of delivery with your order number and photos of the item and its packaging. We will arrange a replacement or a refund.
Absolutely! Our customer service team is here to help. You can reach us via email "support@otakuwa.com", on WhatsApp at +1 (803) 923-3450 or through our websiteβs contact form.
