Hayato Sumino Piano Works

At OTAKUWA, we proudly ship worldwide.

Processing Time:
Orders are typically processed within 2–3 business days. During periods of high demand, processing may take up to 5 business days.

Shipping Timeframes:

• 
  Worldwide : Estimated delivery in 10–12 days
  
• 
  Some Middle East Countries : Estimated delivery in 12–15days
  

Please Note that the shipping time begins from the date you receive your tracking number. 

Please ensure that all shipping details are correct at the time of checkout. Once your order enters the shipping phase, we are unable to make any modifications, including address changes.

We appreciate your understanding and thank you for choosing OTAKUWA.

Not completely satisfied with your purchase, or did something go wrong? Contact us within 30 days via email us at support@otakuwa.com. We'll arrange your free return and issue a full refund immediately—no questions asked.